BARLO SIGNS Customer Satisfaction Report

The following CSR  is confidential and will be viewed only by Arthur, Pam and Randy Bartlett. 

As a standard practice, four times a year we will be asking you to tell us how we’re doing.  Your complete honesty will help us help you, and will allow us to build a fantastic relationship together.Thanks so much for taking your time to offer us your help. If you get a "laugh" out of some of the answers, we're glad...but our level of service to you is "no laughing matter."   We take it very seriously and want to improve in every aspect possible. So, please be straightforward with us and we'll "straighten" things out..we really do appreciate your help.

 

                                                                        Nine questions, two minutes of your time…

 

Telephone:      

FAX:               

Email :             

1.   If unavailable, my Project Manager returns my calls immediately.

 

   Has me on direct dial!

   Must love our account

  Too many coffee breaks

   What’s a telephone?

Comments:       

 

2.   When I email a request of any kind, I get a great response time.

 

  Have a direct line on the Internet to my computer!

  They must have two assistants

   Your server must be slow

   Fingers must be broken

Comments:    

 

3.  Diligent Code and Landlord research is performed on my projects and I almost always get the signage I want.

 

   Fights for me whenever necessary

  We have bigger signs than most

   We’re okay; no complaints

   Clueless

Comments:    

4.  My shop drawings come to me with correct information and within a decent time frame.

 

   A

  B

   C

   D

Comments:    

5.  My signs arrive on time to the sub, with little breakage, and get installed on time without me having to panic at the last minute.

 

   Sweet dreams!

  Getting a good night’s sleep

   Slight insomnia

   Losing sleep at night

Comments:    

6.  My Project Manager seems to know this business well and handles all the details for me.

 

   Must have been born and raised in a sign shop!

  Knows what’s going on and is very helpful

   Needs a night course on the industry

   Must have waited tables prior to this job

Comments:    

 

7.  Billing and job completion information is sent in a reasonable time frame and meets my expectations.

 

   Outstanding – your billing department deserves a raise!

  Good – works for me

   We are getting by

   What is your problem?

Comments:    

 

8.  As a whole, I would rate Barlo Signs:

 

   A

  B

  C

   D

Comments:    

 

9.   Other comments:  

                    

 

 

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Copyright © 2001 [ Barlo Signs ]. All rights reserved.
Revised: November 17, 2006.